Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
Where is Atour Hotel Nanjing East Road located?
At No.105-1 Fuzhou Road, Huangpu District, Shanghai 200002—just steps from Nanjing Road East and a 5–10 minute walk to The Bund.How far is the hotel from The Bund?
Approximately 600 meters (a 7–10 minute walk) to the nearest Bund entrance.What’s the closest metro station?
East Nanjing Road Station (Lines 2 & 10), about a 5-minute walk from the hotel.Does the hotel offer free Wi-Fi?
Yes, high-speed Wi-Fi is available throughout the hotel at no extra cost.Are the rooms soundproof?
Yes—guests consistently praise the effective soundproof windows, ensuring a quiet stay despite the central location.Does the hotel provide breakfast?
Yes, a daily breakfast is offered (may be included in certain room rates or available for purchase).Is there a restaurant or bar on-site?
Yes, the hotel features an in-house restaurant serving local and international dishes, with modern Shanghainese-inspired cuisine.What are the check-in and check-out times?
Check-in: from 2:00 PM; Check-out: by 12:00 PM. Express check-in/out is available.Does the hotel offer luggage storage?
Yes, complimentary luggage storage is provided before check-in and after check-out.Are pets allowed?
No, the hotel does not accept pets.Is the hotel suitable for business travelers?
Yes—it offers a co-working lounge, fast Wi-Fi, 24/7 front desk, and easy access to business districts.Does the hotel have parking?
Limited on-site or nearby paid parking may be available; however, public transport is highly recommended due to central location.Are there non-smoking rooms?
Yes, all rooms are strictly non-smoking.What languages do the staff speak?
Staff typically speak Mandarin and English; some may assist with basic Japanese or Korean.How far is the hotel from Shanghai Hongqiao Airport?
About 16 km (30–40 minutes by taxi or metro via Line 10).How far is the hotel from Pudong International Airport (PVG)?
Approximately 40 km (45–60 minutes by taxi or metro + Maglev/train combo).Does the hotel have a gym or pool?
No, the hotel does not feature a fitness center or swimming pool—common for compact urban boutique properties in Shanghai.Are family rooms or extra beds available?
Room configurations vary; extra beds may not be available. Contact the hotel directly for family needs.Is the hotel accessible for guests with disabilities?
While basic accessibility may be available, the hotel is not fully equipped for major mobility impairments. Inquire in advance.What attractions are nearby?
The Bund, Nanjing Road Pedestrian Street, People’s Square, Shanghai Museum, Yu Garden, and the Huangpu River ferry are all within walking distance or a short metro ride.
